The program combines specialist support, training resources and software updates through the MyPolyWorks portal.
InnovMetric has launched MasterKey by PolyWorks, a customer success program that brings together services designed to help customers maximize the value of their PolyWorks software investment.
MasterKey by PolyWorks builds on InnovMetric’s ongoing focus on customer success. For more than 30 years, the company has expanded its global presence and developed its support services for manufacturers worldwide. Today, more than 200 PolyWorks application specialists provide local expertise and guidance to customers in 43 countries. InnovMetric has also continued to enhance MyPolyWorks, its customer portal, giving users access to expertise, training and support in 14 languages. Recent updates include an AI assistant, an expanded library of self-paced learning content and additional training options.
“For years, our customers have benefited from these services as part of their software experience. Today, with the introduction of MasterKey by PolyWorks, we are giving this proven offering a clear identity that reflects its strategic value as well as the important role it plays in enabling manufacturers to maintain peak performance, productivity, and competitiveness,” indicates Erik Nadeau, Vice President of Technical Expertise at InnovMetric.
The three pillars of customer success
“The core promise of our customer success program is to help manufacturing organizations build high-performing dimensional inspection teams that can adapt more quickly, work more efficiently, and continuously deliver greater value for their business,” says Nadeau. This approach is based on three areas of service within MasterKey by PolyWorks:
Support access: Customers can receive support from PolyWorks application specialists who assist with technical issues and metrology workflows. Their guidance includes troubleshooting, process recommendations and advice on using the software effectively. An AI assistant is also available through the MyPolyWorks portal to provide answers and access to technical information and other resources.
Skills development:Users can develop their PolyWorks skills through training delivered online, on site or at a dedicated training center. MyPolyWorks also provides access to educational materials, including articles, tutorials, videos and macros, allowing users to learn at their own pace and support the adoption of PolyWorks software.
Software evolution:Customers can access software updates through the MyPolyWorks portal. These updates may include new plug-ins, performance improvements and other enhancements that support digital manufacturing workflows.
Access from the first year
During the first year, customers receive access to support, training resources and software updates. Existing customers with a support and maintenance contract will transition automatically to the MasterKey by PolyWorks program and will not need to take any action.
By bringing together software, technical support, training and updates, MasterKey by PolyWorks helps organizations implement the software, develop user skills and respond to changing manufacturing requirements.
As manufacturers address requirements related to quality, efficiency and digital transformation, the program provides access to resources that support the continued use and development of PolyWorks software.
For more information, visit polyworks.com.
