The initiative aims to accelerate cash collections, improve working capital and streamline customer service and finance operations.
Mondelēz International and Accenture are collaborating to transform Mondelēz’s end-to-end Order-to-Cash process through agentic AI, and integration of new technologies. The transformation is designed to simplify operations, reimagine the customer experience, and enhance customer financial performance. The collaboration is expected to reshape how the organizations work together, with outcomes serving as the primary measure of success.
Order-to-Cash spans every stage from order placement through payment collection and plays a critical role in customer experience, revenue generation and cash flow. For Mondelēz, the process enables millions of transactions each year across customers, markets and distribution networks. For customers, a more streamlined Order-to-Cash process can mean quicker deliveries because it improves management, credit checks, fulfillment, invoicing, and collections.
By applying agentic AI across the end-to-end process, Mondelēz and Accenture are connecting customer service, supply chain and finance operations to streamline workflows, improve visibility and enable faster decision-making. The transformation is expected to accelerate payment collections, strengthen working capital performance and help teams resolve issues more quickly.
The initiative is expected to simplify day-to-day work by providing real-time insights across the Order-to-Cash process, improving accuracy, reducing costs and accelerating cash collections. Customer-facing teams will be better equipped to resolve issues faster, finance teams will have greater visibility into business performance, and leaders will have the insights needed to act more quickly. Beyond Order-to-Cash, the approach can be extended across other business functions to improve performance and support growth.
For more information, visit accenture.com.
