Collaboration brings product engineering and product service operations together.
This week, Siemens Digital Industries Software announced the release of the Teamcenter SLM app on the Salesforce AppExchange. This tool, made in collaboration with Salesforce, connects product engineering and Teamcenter PLM technology with the product service operations and tools within Salesforce Service Cloud, Salesforce Manufacturing Cloud and Teamcenter Service Lifecycle Management (SLM). The aim is to help engineers produce the designs and adaptations needed to enable service-centric business models.
“Siemens and Salesforce are coming together to enable manufacturers to connect to their customers in whole new ways through this innovative integration of service lifecycle and customer relationship platforms,” said Zvi Feuer, senior vice president of Digital Manufacturing at Siemens.
“Through our new collaboration with Salesforce, we’re helping manufacturers move to servitization through a closed loop integration that brings together product knowledge with the full customer story. The app delivers an enhanced customer service experience that can revolutionize service operations, foster collaboration between engineering and service teams and drive enhanced customer satisfaction — by delivering the right information at the right time in a single, centralized location.”
Teamcenter SLM is designed to align engineering, sales and service teams to reduce costs and improve customer experiences by ensuring users have the information, tools and data they need. This helps engineers adapt designs for a service methodology. The tool also helps technicians keep track of asset/resource information in the field and find solutions to problems. With this information, engineers can improve products and services throughout their lifecycles.
“We’re excited to partner with Siemens to help manufacturers increase efficiency, provide better service and open new revenue streams,” said Achyut Jajoo, senior vice president and general manager of Manufacturing and Automotive at Salesforce. “By bringing together Salesforce, which is powered by real-time data and AI, with Siemens’ Teamcenter service lifecycle management, we can help advance digital transformation across the sector and empower manufacturers to deliver better service while generating new revenue streams.”
