While EVCO are experts in building components for many high-tech industries, EDI is a process in which they have limited expertise. Rocket EDX and their wraparound services augment EVCO’s own staff, allowing them to focus on managing and growing customer relationships.
Industry: Industrial & Manufacturing
Company: Founded in 1964, EVCO Plastics counts many of the world’s top brands as customers. EVCO acts as an extension of their customers’ businesses, providing the personalized value the company was built upon.
Challenge: While EVCO are experts in building components for many high-tech industries, electronic data interchange (EDI) is a process in which they have limited expertise. EVCO’s culture and strong customer focus mean their team is often embedded with clients, working on solutions that deliver better results and cost savings, and ancillary processes such as EDI can be a distraction. While EDI includes a variety of messaging standards, requirements vary from customer to customer, as do the systems they use to create or ingest this information. With their business growing rapidly, EVCO knew they couldn’t waste time creating or managing an EDI solution, but they recognized the critical need for seamless integration with their customers, partners, and suppliers to grow efficiently and keep clients happy.
Results:
- Rocket EDX and their wraparound services augment EVCO’s own staff, allowing them to focus on managing and growing customer relationships
- EVCO efficiently onboards new customers by leveraging Rocket’s decades of experience in EDI and the relationships developed with many of the world’s largest trading partners and logistics firms
- Highly instrumented workflows quickly detect and anticipate issues and provide the opportunity to recover before SLAs are negatively impacted
- By leveraging a SaaS solution, EVCO has greatly reduced their IT overhead and eliminated the need to manage compliance as systems, processes, and security standards evolve
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