Airline Successfully Tackles the Complexities of Remote Working during Coronavirus Pandemic

Eurowings improves accessibility, security and support for remote access with OpenText Exceed TurboX and increases profit and growth with OpenText.

Challenges

  • Planning complex flight operations with changes often required at short notice due to crew changes, weather disruption or aircraft availability
  • Shift to staff working from home with diverse computing environments including some with poor bandwidth

Results

  • Improved efficiency of remote access over poor bandwidth connections
  • Provided users with greater flexibility with more connections
  • Eliminated security risks of working from home

Planning flight operations is time critical, with changes often required at extremely short notice due to crew changes, weather disruption or aircraft availability. Planning relies upon access to key applications, most notably for Eurowings, the NetLine suite of applications developed by the IT arm of parent company, Lufthansa Systems. NetLine, a Unix application that runs on central servers in the data center, is highly graphical and up to three hundred personnel use it daily to ensure operations are planned and run smoothly, efficiently and cost effectively across many aspects of operations involving aircraft, crew, training and risk management.

Uwe Kohlmetz, Head of Flight OPS IT at Eurowings explained the challenges the existing solution presented, “The existing solution we used to provide users with access to NetLine was suffering from a number of problems including poor administration and security and also a restriction on the number of remote sessions they could have open at any one time. This made it harder for them to undertake concurrent tasks efficiently, impacting their ability to react to live situations as they happen. NetLine is one of the most important systems in our business and it’s a big problem if there are any issues, including around performance.”

Using lower cost Windows end-points, rather than costlier Unix workstations, is only a part of the overall solution. Users must have secure and remote X-Windows sessions, supporting multiple high-resolution monitors and also data compression to ensure any connection with poor bandwidth could still operate satisfactorily. Learn how Eurowings improves accessibility, security and support for remote access.

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