Are you passionate about technology and health? Do you want to be at the forefront of medical device advancement? Join Our Team! Our team of dedicated employees have been instrumental to our growth. We currently have 2 opportunities in our Clinical Department as Clinical & Technical Support Engineers. You will be located in our Toronto Head Office. Are you a recent engineering graduate?Why not start your career with us and see where the possibilities lead you.

This position is responsible for providing support externally to customers and internally to field representatives for the advanced computer related medical devices distributed by INNOVA.

The successful candidate will have the unique ability to merge technical and clinical aspects of our devices. You have a passion for medicine and medical technology, personable, hardworking, and energetic self-starter who enjoys a challenge. You have exceptional communication and organizational skills with a degree in engineering and/or related job experience.
 

Who Are You?

You have demonstrated competence in these areas;

• Excellent analytical and organizational skills
• Excellent problem solving skills
• Motivated, enthusiastic and energetic
• Excellent listening skills
• Able to work well in a team
• Excellent verbal, written and interpersonal communication skills
• Excellent presentation skills
• Likes to take initiatives and have sense of responsibility
• Logic in triaging customer equipment issues
• The ability to converse in French is would be an asset

RESPONSIBILITIES:

• Provide in service support and training to customers purchasing new equipment
• Provide the first line support to customers for existing equipment through clinical, technical, and IT support
• Coordinate service repair requirements internally
• provide quality assurance testing on equipment
• Maintains high customer satisfaction standards
• Some overnight travel may be required to attend trade shows as a product specialist or client offices for special projects
• Other responsibilities as delegated by the Clinical Support Supervisor

REQUIREMENTS:

• Post secondary degree/diploma and/or equivalent work experience (sciences/engineering/technical studies)
• Excellent communication skills
• Fluency in French and English
• Proven presentation skills
• demonstrated passion for medicine and medical technology
• Must be able to grasp technical knowledge of INNOVA’s equipment to provide guidance to customers (training will be provided)
• Quick and efficient work execution
• knowledge of networking would be an asset
• some travel may be required for onsite training, trade shows and other onsite responsibilities
• driver's licence

INNOVA is an equal opportunity employer. We are committed to fostering a diverse, equitable, and inclusive workplace where our team members feel valued, respected, and supported. We understand that diverse backgrounds, abilities, and experiences will continue to strengthen our business. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purposed of providing an accessible candidate experience.

Please email resumes to sannis@innovamed.com