Looking for more than just a job? We are seeking a Customer Service Manager to join our small substation automation equipment manufacturing company that feels like a tight-knit family. Experience the joy of monthly birthday celebrations with exciting raffles, stay connected with our informative employee newsletter, and be part of unforgettable events like a company-sponsored baseball game and BBQ where you can bond with your colleagues and their families. Enjoy special perks like a free Thanksgiving turkey, delightful traditions such as Secret Santa and bake-off contests, and occasional luncheons and Holiday parties. Take the leap and apply today to be part of a truly special company that values its employees like no other.

Qualifications and responsibilities for this Customer Service Manager opportunity include:

- Must have previous customer service experience
- CRM software experience
- Proficiency with Microsoft Office Suite
- SCADA and Distribution Automation experience/knowledge
- Electronics and PCB knowledge/experience
- Knowledge of power concepts (Single Phase, 3-Phase, Volts, VARS, etc.) and Client-Server architecture
- Understanding of protocols, networking hardware/software, and communication technologies, including databases (e.g., Access, Oracle, SQL, OPC)
- Adherence to ISO 9001:2015 procedures and standards is required
- Staff management, setting priorities, interviewing, and performance evaluations
- Handling incoming calls, RMA assignments, contract cost estimation, warranty issues, technical inquiries, and reporting
- Managing startup/training services and commercial arrangements in coordination with customers

Salary: $85,000 - $110,000 per year, commensurate with experience.

Benefits: This full-time, permanent, direct-hire position offers great benefits including health and dental insurance, PTO and paid holidays, 401k with company match, and fun company events such as holiday parties and luncheons!

DAVRON is the leading Headhunter and Executive Search firm for Engineering, Architecture, Construction and Manufacturing professionals nationwide. Our recruiters have direct communication with hiring managers allowing us to get you in front of company decision makers. You also receive one-on-one interview preparation and insider coaching from staffing experts to help you every step of the way. We want to see you thrive in challenging work environments that bring you excitement and prosperity in your career!

Apply Today!

Seeking an exciting and prosperous career path? Look no further! Apply to this Customer Service Manager opportunity now to join our team and take the first step towards an amazing career journey!

CUSTOMER SERVICE MANAGER | MANUFACTURING | CRM | MICROSOFT OFFICE | SCADA | DISTRIBUTION AUTOMATION | PCB | SINGLE PHASE | 3-PHASE | VOLTS | VARS | CLIENT-SERVER ARCHITECTURE | ISO 9001:2015 | STAFF MANAGEMENT | TRAINING | INTERVIEWING

Ref: 20553