Summary
Sell, build, and maintain customer and sales base within specified territory to all inquiries by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Contact and visit customers to build and maintain relationship by email, phone, fax, letter, and personal visits.
- Compiles list of prospective customers for use as sales leads, based on information from account lists, business directories, and other sources.
- Generates written quotes with supporting correspondence to qualified prospects and follow up until, the order is placed, lost or opportunity is closed.
- Talks with existing customers to determine current/future needs and current satisfaction and build relationship.
- Introduces new products to clients and prospects using samples or catalog, displays or demonstrates product, and emphasizes salable features.
- Quotes prices and credit terms established and prepares sales orders as necessary.
- Communicates with warehouse as to estimate date of delivery of product to customer.
- Helps in gathering of current marketplace information on pricing, products, merchandising techniques, etc. for Sales Manager.
- Resolves customer complaints by investigating problems, developing solutions, making recommendations to management.
- Maintain technical knowledge by reviewing professional publications, attending educational workshops, establishing personal networks, participating in professional societies.
- Attend sales meetings as required. Maintains open communication with Sales Manager as to whereabouts for scheduling purposes.
- Maintain Outlook calendar day, prepare call reports weekly and keep vehicle/maintenance log and expense accounts on a monthly basis.
- Cover customer service duties as needed in the absence of other customer service personnel.
- Other duties as assigned by Sales Manager.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Associate’s degree or equivalent from two-year college or technical school; or one to two years of related sales or customer service experience and/or training; or equivalent combination of education and experience. Background in the plastic industry a plus. Must have a valid driver’s license and driving record that is acceptable to the company’s insurance policy
Language Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures in English. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from clients and customers in English.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, talk and hear. In addition, the employee is occasionally required to climb or balance on ladders or uneven ground at customer work site or climb down into a trench or ditch. The employee must be able to travel to customer locations to make sales calls.
The employees must occasionally lift and/or moves up to 50 pounds and frequently lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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