ServiceNow Developer > > Location: Phoenix, AZ

Company Info
Esrhealthcare
San Diego, CA, United States

Phone: 6194532962
Web Site: Https://esrhealthcare.mysmartjobboard.com

Company Profile
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Title:

ServiceNow Developer > > Location: Phoenix, AZ

Location:

Phoenix, AZ 

Salary:

$140,000.00

Job ID:

76095
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Job Description:

ServiceNow Developer > > Location: Phoenix, AZ ServiceNow Developer > > Location: Phoenix, AZ (Day 1 onsite) > > Job Description: > > · 3+ years of application support experience > > · 2+ years of IT Service Management experience including > specific experience with ServiceNow, including ServiceNow Admin > certification > > · 2+ years working in a large, globally diverse organization > is a plus Experience with Knowledge Management in a large IT > organization > > · Embraces a customer focused mindset > > · Able to challenge the status quo and drive creative ideas > and solutions > > · Carries out systematic and rational analyses to identify > the root cause of problems > > · Recognizes the importance of teamwork to achieve objectives > > > · Adapts to change quickly and easily Handles problems and > acts on own without being prompted > > · Knows when to escalate decisions and when to make on the > spot decisions Is clear when explaining ideas and concepts to others, > communication is structured and easy to understand > > · Demonstrated analytical thinking and adaptive communication > > > · Demonstrated problem solving > > · bachelor's degree in computer science, computer engineering > or related field required > > · Knowledge of one or more ITSM processes (Change, Asset, > Config, Incident/Problem, Knowledge, Hampro, Sampro) preferred > > · Enable a frictionless customer experience Assist and > monitors actions to investigate and resolve incident s and problems > > · Assists with problem identification, escalation and > implementation of agreed remedies and preventative measures > > · Maintains performance of system via testing, monitoring, > and preventative measures / projects Interacts with the product > management and delivery & integration teams to ensure seamless, > supportable capabilities are developed for our customers while > adhering to high quality standards Partner with Service Delivery > Manager(s), Product Owner(s), Business Architects, Technology > Development, third-party vendors and Data Quality to resolve issues > and/or recommend and implement enhancements to processes and > technology > > · Contribute to innovation and automation Identify risks, > challenges, opportunities, and business integration needs > > · Provide data analysis and/or documentation to support > process and/or audit activities > > · Communicates the status of issues, preventative solutions > and resolutions to the Service Delivery Manager(s), Product Managers, > Director, and customers, as require > > Thanks & Regards > > Khaja