Job Description:
ServiceNow Developer
>
> Location: Phoenix, AZ ServiceNow Developer
>
> Location: Phoenix, AZ (Day 1 onsite)
>
> Job Description:
>
> · 3+ years of application support experience
>
> · 2+ years of IT Service Management experience including
> specific experience with ServiceNow, including ServiceNow Admin
> certification
>
> · 2+ years working in a large, globally diverse organization
> is a plus Experience with Knowledge Management in a large IT
> organization
>
> · Embraces a customer focused mindset
>
> · Able to challenge the status quo and drive creative ideas
> and solutions
>
> · Carries out systematic and rational analyses to identify
> the root cause of problems
>
> · Recognizes the importance of teamwork to achieve objectives
>
>
> · Adapts to change quickly and easily Handles problems and
> acts on own without being prompted
>
> · Knows when to escalate decisions and when to make on the
> spot decisions Is clear when explaining ideas and concepts to others,
> communication is structured and easy to understand
>
> · Demonstrated analytical thinking and adaptive communication
>
>
> · Demonstrated problem solving
>
> · bachelor's degree in computer science, computer engineering
> or related field required
>
> · Knowledge of one or more ITSM processes (Change, Asset,
> Config, Incident/Problem, Knowledge, Hampro, Sampro) preferred
>
> · Enable a frictionless customer experience Assist and
> monitors actions to investigate and resolve incident s and problems
>
> · Assists with problem identification, escalation and
> implementation of agreed remedies and preventative measures
>
> · Maintains performance of system via testing, monitoring,
> and preventative measures / projects Interacts with the product
> management and delivery & integration teams to ensure seamless,
> supportable capabilities are developed for our customers while
> adhering to high quality standards Partner with Service Delivery
> Manager(s), Product Owner(s), Business Architects, Technology
> Development, third-party vendors and Data Quality to resolve issues
> and/or recommend and implement enhancements to processes and
> technology
>
> · Contribute to innovation and automation Identify risks,
> challenges, opportunities, and business integration needs
>
> · Provide data analysis and/or documentation to support
> process and/or audit activities
>
> · Communicates the status of issues, preventative solutions
> and resolutions to the Service Delivery Manager(s), Product Managers,
> Director, and customers, as require
>
> Thanks & Regards
>
> Khaja