Customer Service Representative

Company Info
Atlanta, GA, United States

Phone: (979) 320-8834
Web Site:

Company Profile


Customer Service Representative


Atlanta, GA 



Job ID:


Job Description:

Primary Responsibilities

  • Complete paid training to learn and demonstrate proficiency with standard operating procedures and systems/technology
  • Consistently deliver an exceptional customer experience in a fast paced, high volume, call center environment
  • Manage and respond to customer service issues via phone and email in a timely manner
  • Accurately capture and record details of customer service requests in customer relationship management (CRM) system while speaking with callers
  • Communicate directly with field warranty employees to coordinate an action plan for homeowner’s concerns


  • 1 - 3 years of professional experience in customer service
  • Demonstrated ability to interact with customers, build rapport, and manage relationships over the phone
  • Highly-driven proactive problem solver
  • Strong organizational skills with the ability to prioritize and multi-task
  • Excellent oral and written communication skills
  • Proficient typing skills with ability to document call notes during customer interactions
  • Maintain a 3 to 5 day work week, working approximately 20-25 hours a week