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Customer Service Representative
Company Info
Ready4s
Atlanta, GA, United States
Phone:
(979) 320-8834
Web Site:
Ready4s.com
Company Profile
col-narrow
Title:
Customer Service Representative
Location:
Atlanta, GA
Salary:
$25.00
Job ID:
75777
col-wide
Job Description:
Primary Responsibilities
Complete paid training to learn and demonstrate proficiency with standard operating procedures and systems/technology
Consistently deliver an exceptional customer experience in a fast paced, high volume, call center environment
Manage and respond to customer service issues via phone and email in a timely manner
Accurately capture and record details of customer service requests in customer relationship management (CRM) system while speaking with callers
Communicate directly with field warranty employees to coordinate an action plan for homeowner’s concerns
Qualifications
1 - 3 years of professional experience in customer service
Demonstrated ability to interact with customers, build rapport, and manage relationships over the phone
Highly-driven proactive problem solver
Strong organizational skills with the ability to prioritize and multi-task
Excellent oral and written communication skills
Proficient typing skills with ability to document call notes during customer interactions
Maintain a 3 to 5 day work week, working approximately 20-25 hours a week
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