Software Engineer

Company Info
Salesforce, Inc.
San Francisco, CA, United States

Phone: 415-901-7000
Web Site: https://www.salesforce.com/

Company Profile
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Title:

Software Engineer

Location:

Indianapolis, IN 

Job ID:

75697
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Job Description:

Salesforce Inc. seeks Software Engineer in Indianapolis, IN:

Job Duties: Assist engineers from other teams as they actively monitor machines and resources. Resolve escalations by other engineers. Research customer issues and use an instance of Salesforce CRM to escalate the issue to the customer and monitor the resolution. Develop Playbooks, including a huge amount of documentation based on specialized knowledge of the Marketing Cloud and other proprietary tools. Serve as an intermediary between Support Engineers the development team, translating the business requirements of customer-facing Engineers to the language of software engineering. ˆHQ address additionally encompasses the following Salesforce locations in Indianapolis: 433 North Capitol Avenue, 36 South Pennsylvania Street, 1 East Ohio Street, 111 Monument Circle. The permanent position may be offered at any of these locations in Indianapolis. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Information Systems, Engineering (any field), or a related quantitative discipline, and five (5) years of progressively responsible experience in the field of software engineering/program analysis or five (5) years of experience in the job offered.

A related technical degree required (Computer Science, Information Systems, Engineering (any field)).

Special Skill Requirements: At least one year of experience in the following: (1) Complex SQL storage procedures; (2) JobExplorer; (3) OMM Service Controller; (4) MTA Explorer; (5) SledgeHammer; (6) Decoder Ring; (7) Splunk Dashboards and reports; (8) JetStream UI; (9) Salesforce CRM; (10) Slack; (11) Solarwinds - Database Performance Analyzer (DPA); (12) Foglight; (13)  Messaging Admin tool; (14) SRM Studio; and (15) Marketing cloud. Any suitable combination of education, training and/or experience is acceptable. Education, experience and criminal background checks will be conducted. Telecommuting is an option. Some travel to Salesforce offices may be required.

Please submit resume via the Salesforce Career's webpage: https://rb.gy/oy8jwr at job Req. No. JR167581. Salesforce is an Equal Opportunity & Affirmative Action Employer. Education, experience and criminal background checks will be conducted.