Salary range is $65k to $145k, with a midpoint of $105k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.
GENERAL PURPOSE:
Under general direction supports Agency Human Resource systems; responsible for identifying, developing, testing, deploying, and tracking compliance for a variety of programs to support the Agency’s strategic goals. Provides technical leadership and support of Sound Transit’s learning management system (LMS), Cornerstone OnDemand (CSOD), Human Resource Information System (HRIS), UKG, and support of Sound Transit’s career mobility system (CMS), TalentGuard, offering support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for HR functions. Provides general support to all teams in Human Resources.
ESSENTIAL FUNCTIONS:
The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
• Amplifies the HR department’s vision and strategies and collaborates with HR team members, leaders and other stakeholders across the agency to assess and deliver technical talent systems to deliver data driven insights, seamless employee action processing and complaint personnel records. Administers the learning management system (LMS), career mobility system (CMS) and HR Information System (HRIS) in collaboration with IT. Establishes best practices for system administration and makes recommendations on system policies and procedures.
• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Works with HR subject matter experts to troubleshoot and resolves technical issues related to HR Systems.
• Serves as point of escalation for support issues, which may include interaction with system vendors and other vendor support services.
• Prepares, setups, tests, and partners with IT to rollout additional features and functionality of HR Systems to the business.
• Audits HR system records for accuracy and follow-up with departments as needed for corrections.
• Creates and updates documentation to train and support all users – administrators and learners – on how to use the technology for online and professional development for all systems.
• Oversees and maintains optimal function of the HRIS, which may include installation, customization, development, maintenance, and upgrade to applications, systems, and modules.
• Provides technical support, troubleshooting, and guidance to HRIS users.
• Collaborates with executive leadership and HR staff to identify system improvements and enhancements; recommends and implements solutions.
• In collaboration with IT, manages permissions, access, personalization, and similar system operations and settings for HRIS users.
• Programs custom functions and documentations such as automated queries, filters, and reports.
• Compiles or assists with the acquisition of complex data reports, summaries, and logs for senior executives and HR staff.
• Serves as lead representative and liaison between HR, information services, external vendors, and other stakeholders for HRIS design and implementation projects; updates HR system enhancements/vendor product maps to align to HR’s annual and long-term plan
• Ensures system compliance with data security and privacy requirements.
• Maintains knowledge of trends and developments in HRIS providers, vendors, and technology.
• Troubleshoots and automates the system capabilities to enable self-service functionality within each system.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.
MINIMUM QUALIFICATIONS:
Education and Experience:
Bachelor’s degree in human resources, computer science, management information systems, or similar field with four years of experience as an LMS administrator, HRIS system administrator, or similar position; Or an equivalent combination of education and experience.
Required Licenses or Certifications:
None.
Preferred Licenses or Certifications:
• LMS administration experience with Cornerstone OnDemand.
• HRIS administration experience with UKG.
Required Knowledge and Skills:
• Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.
• Communication skills to work with all levels of the Agency, consultants, and trainees.
• System perspectives while addressing and working with multiple needs and perspectives throughout the Agency.
• Presentation skills, able to present technical and non-technical information to an audience with varying skills and technical background.
• System perspectives while addressing and working with multiple needs and perspectives throughout the Agency.
• Working well with technically diverse client groups and a culturally diverse team and clients.
• Consulting practices to provide resources to management teams and work groups.
• LMS content design, updates, and reporting.
• Hands on expertise of Microsoft Office products.
• Training methods to meet the requirements of the users of HR systems.
• Application of project, meeting, and time management.
• Maintaining confidentiality and communicating with tact and diplomacy.
• Demonstrating a positive customer service orientation with both internal and external clients.
• Establishing and maintaining effective working relationships with other department staff, management, and vendors, as well as outside agencies.
• Communicating and coordinating with co-workers, customers, and vendors.
• Working effectively under pressure, meeting deadlines, and adjusting to changing priorities; must be self-motivated.
• Responding to inquiries and in effective oral and written communication.
• Working cooperatively with other departments, Agency officials, and outside agencies.
• Excellent verbal and written communication skills.
• Excellent interpersonal and technical support skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Thorough understanding of all areas of information systems with a highly technical understanding of HRIS products.
• Advanced Microsoft Office skills, especially Microsoft Excel and PowerBI.
Physical Demands / Work Environment:
• Work is performed in a standard office environment.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds, raise arms over head, push and pull a cart on wheels, and operating a motor vehicle in congested traffic.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.
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