Product Support Engineer

Company Info
Summit Employment Professonials
Wichita, KS, United States

Phone: 3166133808
Web Site:

Company Profile


Product Support Engineer


Wichita, KS, KS 

Job ID:


Job Description:

As a Product Support Engineer, you will work with the best general, business, defense and commercial aviation customers from all over the world. You’ll keep them flying by providing expert technical support with a focus on OEM’s and Commercial Transport markets. To be successful in this role, you’ll need to devise solutions that meet customer requirements, while providing a top-notch customer experience. You’ll be part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider.

  • You have a minimum 5+ years direct aviation experience, technical support activities, and experience in a customer support environment.
  • You have extensive knowledge of electrical systems and avionics components.
  • You are experienced in conducting tests and inspections of aircraft avionics and electrical systems to evaluate field function and operation.
  • You are skilled at troubleshooting and problem solving when it comes to component systems, installation and operation.
  • You have experience with FAR Part repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements.
  • You have knowledge of aviation certification requirements and disciplines such as DO-160, DO-254, DO-178, DO-311a as they relate to TSO, Type Certification or Supplemental Type Certification activities. Knowledge of FAA Special Conditions is a plus.
  • You are proficient with CRM systems and Microsoft Office.
  • You are able to work in a team environment.
  • You have strong attention to detail.
  • You are organized, focused and results-oriented.
  • You are a problem-solver with critical thinking and prioritizing skills.
  • You are a people person and have excellent verbal, written and interpersonal communication skills.
  • You are comfortable spending most of the day on the phone at your desk in an open office environment.
  • You are able to travel quarterly to support events, tradeshows, and customers in the field.
WE WOULD REALLY LIKE IT IF… (but it’s not a deal breaker)
  • You have a bachelor’s degree in a related field.
  • You hold a FAA A&P and/or pilot certification.
  •  Diagnose customer issues and identify the action required (using company databases, customer information, and collaboration with other departments) to reach resolution
  • Serve as a primary technical interface for support of installation, configuration, operation, and management of products.
  • Assist in the development of technical sales presentations to support customer meetings, tradeshows,and conferences
  • Monitor field data for reliability trends and proactively coordinate with Quality and Engineering technical teams for root cause analysis and resolution
  • Generate technical proposals, analysis, compliance matrix’s, and white papers.
  • Provide feedback to ensure that we are delivering the best customer experience based on quality, innovation, positioning, cost, and sales opportunities
  • Track and monitor support cases to ensure timely resolution and follow through
  • Maintain accurate records of all service/support communications
  • Travel up to 15% to meet customer needs