This is a great opportunity to grow as a Service Engineer I with AVL Test Systems.

Are you interested in new technologies such as electrification and battery? This opportunity will provide required training and support from a dynamic team.  The Service Engineer I position is located out of Plymouth, MI with the AVL Test Systems, Inc. company.  This position requires related experience or a bachelor’s degree in engineering/equivalent.  The Service Engineer I will be responsible for installation, set-up, configuration, maintenance and calibration troubleshooting repairs for AVL hardware and software.  The Service Engineer I will interface with a variety of customers and will be required to travel up to 75%. 

Applicants must have the unrestricted authorization to work in the United States on a full-time basis. Employer will not sponsor an applicant for a work visa for this position.

Responsibilities:

*Act as Liaison and company representative for customers

* Perform at customer sites; test equipment installation, configuration, maintenance and calibration to AVL specifications as defined through the AVL Qualification Initiative (QI).

* Troubleshoot and repair products to AVL specifications following defined processes.

* Professional and timely completion of service and commissioning reports and other administrative responsibilities as required.

* Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.

* Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).

* Generates calibration certificates, service reports and is responsible for evaluation and presentation of results

* Perform Hotline support as required including the use of reporting tools, Helpdesk II etc.

* The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.

* Timely follow up on items and the ability to drive issues to closure. 

* Complete all applicable safety training

* Must be willing to travel

* Other tasks as assigned

Qualifications:

*0-2+ years’ experience in related field 

* 2 years’ experience with test automation equipment preferred 

* Understanding of electrical and mechanical processes

* Excellent verbal and written communication skills

* Must possess excellent written and oral communication skills.