About WSDOT
Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.
 
 

The Opportunity
WSDOT’s Information Technology Division (ITD) is currently seeking a network and telecommunication professional to serve as an IT Network & Telecommunications – Journey in Shoreline, WA. The position provides professional technical support for all telecommunications systems in the NW Region. This position ensures reliable voice communications for employees, partner agencies, and public customers when using various central telephone systems, desk phones, softphone app for PC, Android and iOS, and voice and data circuits in a 24 hour / 7 day environment. The position supports the critical need of employees to communicate while carrying out their mission of operating and improving the state’s transportation systems and ensuring the safety of the traveling public. Position is also responsible for public safety E911 roadway emergency phones and communication with state emergency services.

What to Expect
Among the varied range of responsibilities held within this role, the IT Network & Telecommunications – Journey will:

• Provide technical support of telecommunications systems for the Northwest Region (NWR).
• Use Avaya Public Branch Exchange (PBX) software to make programming changes to perform account additions, moves, changes, and deletions of user accounts and other tasks to ensure all employees have access to a fully functioning telecommunications network.
• Purchase, install, maintain, and repair all telephone hardware and software; administer and program voice mail systems for all end users.
• Troubleshoot and repair connectivity issues to ensure continuous voice communication ability.
• Provide technical support of voice and data cabling/wiring infrastructure for the NWR.
• Design, install, and support NWR E911 roadway emergency phone system.
• Provide telecommunication circuit connections between region site locations in NWR.
• Monitor, maintain, and support WSDOT PC workstations (desktop, PC, tablet) and mobile devices (Android and iOS). Work in conjunction with the workstation support and network/server teams to provide support and services to WSDOT regional staff members.

• Bachelor's degree in Computer Science or a closely related field and four (4) years of experience working in information technology.

• A two-year degree in Computer Science or a closely related field and six (6) years of experience working in information technology.

• Eight (8) years of experience working in information technology.

• Two (2) years of experience in effectively communicating and providing assistance to a diverse set of information technology peers.
• Two (2) years of experience providing technical consulting and performing installation of IT hardware and software.
• Two (2) years of experience supporting telecommunications hardware and software such as PBX systems, IP Office systems, desk phones, cell phones, and voicemail.

• Working knowledge of Avaya voice systems.
• Working knowledge of call recording and call management applications.

• This recruitment may also be used to fill additional positions per business needs.
• This position offers flexible/hybrid remote work options.
• This position requires regular travel to various sites throughout the region. Occasional travel to other sites across the state with possible overnight stays.
• The salary listed includes the legislative approved 5% salary premium for positions in King County. 
• By issuance of proclamation, the Governor of Washington State mandates that all employees who work for executive cabinet agencies (which includes the Department of Transportation) must be fully vaccinated against COVID-19. Compliance with this mandate is a condition of employment with WSDOT. Exemption may be granted for religious or medical purposes; however, accommodations will be subject to approval based on the essential functions required of the position.  
• WSDOT does not use the E-Verify system. For more information, please visit www.uscis.gov 

• Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. 
• Paid Leave – In addition to 12 paid holidays, full-time employees earn a minimum 14 paid vacation days per year!
• Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.  
• Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information. 

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
 
To apply, visit Washington State Department of Transportation | Careers at WSDOT (governmentjobs.com)