About WSDOT

Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure that people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project. 

The Opportunity

WSDOT is currently seeking experienced engineering professional to join our Toll Division in the Northwest Region. Under the direction of the Toll Systems and Operations Manager, this position is responsible for managing the system portion of the Back Office System. This work includes really understanding how the system operates, conducting routine monitoring checks, identifying problems, partnering with the system vendor to prioritize issues and activities, coordinating with the CSC vendor and roadside vendors, and analyzing data. This is a critical position that interacts with nearly every person in the Toll Division.
 
What to Expect

Among the varied range of responsibilities held within this role, the Operations Engineer will:

• Oversee the processing of all transactions received form the roadside toll collection systems and ensuring all are resolved as the system is designed.
• Oversee operations, maintenance, and audit work associated with the back office system
• Investigate operational problems – such as discovering trips stuck in the process and leading the effort to coordinate how this will move forward.
• Improve the workflow processes using mathematical and scientific methods. 
• Provide WSDOT with technical expertise, understanding and insight into the operations of the system to help make operations and design decisions. 
• Testing and validating system functionality.
• Leveraging reports and issues to develop system improvement projects.
• Conducting QA/QC functions.
• Serving in the rotation for Engineer-on-duty.

Qualifications

To be considered for this opportunity, the following are required:

In addition to:  

• Current driver’s license
• Knowledge of basic techniques for data handling and presentations
• Knowledge of basic computer systems and communications systems
• Knowledge of performance measures and experience monitoring system performance.
• Communication: Excellent written and verbal communication skills
• Research and Analystical: Ability to research, evaluate, analyze and interpret data and draw conclusions from the data. 
• Ability to improvise methods where there are few prescribed or established approaches. Ability to modify direction based on new information or requirements. Ability to train others with little or no knowledge of the subject matter.
• Ability to maintain a professional attitude towards vendors and contractors while dealing with difficult situations. Ability to develop positive, productive, respectful working relationships with clients and co-workers.
• It is preferred that qualified candidates also have:

It is preferred that qualified candidates also have:

Important Notes 

• By issuance of proclamation, the Governor of Washington State mandates that all employees who work for executive cabinet agencies (which includes the Department of Transportation) must be fully vaccinated against COVID-19. This is a condition of employment with WSDOT. Exemption may be granted for religious or medical purposes, however, accommodations will be subject to approval based on the essential functions required of the position.
• This recruitment may also be used to fill additional positions per business needs.
• This position offers flexible/hybrid work options
• The salary listed includes the legislative approved 5% salary premium for positions in King County, and the general wage increase of 3.25% for all state employees effective on July 1, 2022.
• The recruiting efforts for this position may be extended beyond the displayed closing date for as long and until a sufficient candidate pool has been established. The Appointing Authority reserves the right to make a hiring decision at any time thereafter. It is to your benefit to submit your application as soon as possible.
• WSDOT does not use the E-Verify system. For more information, please visit www.uscis.gov

Why WSDOT

• Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including occasional telework for eligible positions.  
• Paid Leave – In addition to 11 paid holidays, full-time employees earn a minimum 14 paid vacation days per year!
• Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options, and free dental coverage! Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
• Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.  

Check out this video to learn more: Why WSDOT?

How to Apply 

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible. In order to be considered for this opportunity, please include the following with your online application:
 

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further details your qualifications, and indicates why you believe you are a viable candidate for this role.
• Contact information to be included in the “References” section of the online application for a minimum three (3) individuals who can attest to your work performance, technical skills, knowledge base, and job-related competencies.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in, or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply.

Contact us: 

For inquiries about this posting, you may contact the assigned Recruiter, Eric Saniatan, at SaniatE@wsdot.wa.gov. Please be sure to reference 22DOT-NWR-13187 in the subject line. 

Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.