Customer Service Manager - Electrical Supply

Company Info
Network Recruiting Inc.
BC, Canada

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Company Profile


Customer Service Manager - Electrical Supply


Vancouver Island, BC 

Job ID:


Job Description:

Customer Service Manager – Electrical Supply
The Customer Service Manager ensures exemplary customer and internal service in branch operations. This is accomplished by ensuring that all areas of customer needs are addressed and branch staff members are performing in an efficient and effective manner. This position will work closely with the Branch Manager to accomplish organizational targets.
Education: Business Diploma or similar is an asset

  • Provide excellent customer service, helping customers efficiently. 
  • Handle issues for customers and do your best to ensure they are satisfied. 
  • Maintain supplier relations, build a relationships etc. 
  • Drive results through coordinated effort of staff etc. and lead by identifying and focusing on goals that are important to the organization.
  • Point of contact for the branch team. 
  • Keeping inventory control accurate. 
  • Stock accuracy, managing, and upkeep of inventory.
  • Quality Enforcement. 
  • 5+ years of experience in a sales/wholesale organization
  • 2+ years of experience in the electrical/lighting industry
  • Previous experience in electrical/lighting Inside Sales
  • Demonstrated supervisory ability
  • Intermediate computer skills (MS Office) and the ability to learn new software programs
  • Ability to work through constant interruptions and social interactions
  • Ability to address time-sensitive or urgent problems and adjust to periods of intense workload
  • Ability to manage 50 – 100+ emails per day and multi-task several job functions at once
  • Ability to be inclusive, collaborative, and respectful

This position is located in Vancouver Island, BC Canada.
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