https://boards.greenhouse.io/foundrydigital/jobs/4339866004
DESCRIPTION:
Active Directory Engineer/Administrator is an exciting opportunity for a motivated and passionate individual to join the team at Foundry, a subsidiary of the blockchain industry’s most prolific and active investor, Digital Currency Group. Reporting to the Director of Network Operations, the Active Directory Engineer/Administrator will be responsible for the end user computer setup in conjunction with service management and technical delivery of work across the areas of Office 365 Suite, SharePoint Online, OneDrive and many more collaboration tools.
This is a rare invitation to join a small, highly professional entrepreneurial group, with the backing of the most established player in the fast-growing crypto space.
PRIMARY RESPONSIBILITIES: The Active Directory Engineer/Administrator will be a member of the End User Computing team. This role will focus on the end user experience through technical on-site and remote computer support. This is a unique opportunity to leverage collaboration tools and provide support to the entire organization across multiple locations while also helping the team grow.
WHAT YOU WILL DO:
- Responsible for computer installation, computer upgrades, user configuration, monitoring, system tuning, troubleshooting, and capacity planning.
- Maintain asset management for desktop, laptops, and end user peripherals.
- Establish technical service standards and promote adherence to compliance.
- Provide incident resolutions and root cause analysis (RCA).
- Maintain incident and service level metrics, trend reports, and systems availability statistics; participate in disaster recovery and business continuity exercises.
- Interface with customer representatives for ongoing service engagement, discussion on service levels, incident follow ups, and new opportunities.
- Maintain a positive working environment; ensure department policies and procedures are adhered to; act as a single point of contact for key stakeholders regarding IT issues, queries, and reporting.
Minimum Qualifications; Knowledge, Skills and Abilities:
- 5-7 of years of experience in desktop support
- In-depth knowledge of Linux, Mac OS and Windows operating systems
- Computer networking knowledge
- Office 365 administration experience
- Understanding of Desktop and Server hardware configurations
- Strong customer service skills
- Prior experience in acting as technical resource and handling escalations
- Strong communication and problem-solving skills, working with both technical and non-technical partners
Preferred Qualifications; Knowledge, Skills and Abilities:
- Bachelor’s degree in Computer Science
- Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
- Ability to verbally communicate complex concepts, address sensitive situations, resolve conflicts, negotiate, and motivate.
WHAT WE OFFER:
- The chance to work in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact
- Competitive salary and benefits
- Flexible vacation policy - work with your manager to take time off when you need it
ENVIRONMENT:
General office environment with perks! (fully stocked kitchen, flexible workspace, weekly company meetings, regular team outings and events, focus on employee engagement, teamwork, inclusion, equity, and diversity).
ABOUT FOUNDRY:
At Foundry, we are working toward a common goal of empowering a decentralized infrastructure. Our team is passionate about the future of finance and is looking for other like-minded individuals who share in this vision. While we are inclusive and diverse in workforce and style, we all agree that digital assets will change the world.
Foundry was created to meet the institutional demand for better capital access, efficiency, and transparency in the digital currency mining and staking industry.
As a Digital Currency Group company, Foundry taps unparalleled institutional expertise, capital, and market intelligence to provide North American bitcoin miners and global manufacturers with the resources to build, maintain, and secure decentralized networks.
Disclaimer
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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