The Systems Administrator is part of the Research Information Technology Office and provides technical support and excellent service to those supporting sponsored research. The System Administrator provides system administration support to UDRI’s software applications, Box data storage instance, and addresses tier 2 help desk tickets. This position serves as the first escalation point beyond the Help Desk Technicians. Focused primarily on software applications, this role begins the process of characterizing and diagnosing customer problems by collecting information via direct questioning and utilizing a variety of best-in-class management platforms and remote access tools. Next, they apply logical troubleshooting methodologies along with IT knowledge, experience, and practical abilities to resolve the ticket or escalate as appropriate. This position supports the Research Institute’s instance of Box and software applications by creating user accounts, researching and resolving customer questions and issues, ensuring compliance with security safeguards, and documenting access.


Minimum Qualifications

1. Bachelor of Science degree plus three years of experience

2. Knowledge of IT industry best practices and software administration support.

3. Demonstrated experience providing excellent customer support and strong communication skills

4. Familiarity with managing Cloud and virtual environments.

5. Familiarity with installing and managing SSL Certificates.

6. Ability to read, write, and understand technical manuals, procedural documentation, and original equipment manufacturer guides.

7. Based on the nature of this work, must be able to obtain a Secret security clearance.

8. Based on the nature of this work, US citizenship is required.

Preferred Qualifications

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

1. Ability to manage existing and new software interfaces.
2. Ability to promote cooperation and commitment within a team to achieve goals and deliverables.
3. Advanced understanding of managing Windows Server, including Domain Server roles and Group Policy.
4. Ability to recover or rebuild client site systems, and applications (reverse engineer)
5. Experience managing Microsoft Office 365
6. Demonstrated experience successfully and concurrently managing multiple projects.
7. Experience with network monitoring tools and familiarity with network protocols (TCP/IP, FTP, SFTP, SMTP, DNS, HTTP).
8. Four years of experience in managing Microsoft server networks.
9. Knowledge of portal technologies and VPN
10. Active A+, Security+, CISSP, Cloud+, Network+ or PMP certification

Special Instructions to Applicants

A federal court on December 7, 2021, issued a ruling that suspends the COVID-19 vaccine requirement that applies to federal contractors nationwide. With this development, the University will pause any enforcement action against employees who have not complied with the requirement to be fully vaccinated by Dec. 8, 2021 or to have requested an exemption to maintain their employment status.

The University will continue to monitor the state of the pandemic on campus and in the community as well as developments in federal and state requirements, and also will continue to regularly consult with public health officials and our medical panel. As has been the case throughout the pandemic, our protocols and requirements are subject to change depending on conditions on campus or in our community, and government requirements.



 

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, females, protected veterans, individuals with disabilities, or on the basis of sexual orientation or gender identity.