Position: Off-Road Account Manager
Area: DOGA USA – Huntley, IL
Department: Commercial / Sales
In charge of: Reports to Managing Director
Mission: Provide customer service to existing customers while identifying and pursuing opportunities for account growth and new business.
______________________________________________________________Basic responsibilities: Customer Interface Functions – 35%- Serve as primary business contact for the new and existing customers.
- Responsible for customer satisfaction.
- Consistently provide excellent customer service to new and existing customers.
- Represent customer needs and goals within the organization to ensure quality.
- Build relationships with new and existing customers to encourage new and repeat business opportunities.
Internal Functions – 55%
- Maintain a solid understanding of company policies, capabilities, and products and effectively communicate all offerings to customers.
- When interacting with clients, ensure that all internal and external processes and procedures are completed, quality standards are met and that sales transactions are profitable.
- Work closely with the Engineering and Quality areas to ensure that quality standards and customer expectations are met.
- Ensure that customer issues are dealt with in an efficient manner, informing the Managing Director of any problems that may arise.
- Prepare the contracts/quotations for new business and contract renewals for established business.
- Responsible for assisting the Accounting area as required in payment collections.
- Communicate the customer’s goals and represent the customer’s interest to internal team members.
- Continually identify and pursue opportunities for account growth and new business.
- Provide regular input to Managing Director on all account activities.
- Responsible for coordinating and reporting commercial tasks with Headquarters.
- Propose, prepare and execute business plans according to preset objectives.
- Responsible for elaborating sales forecasts and annual sales budget.
Other – 10%
- Average 35% travel to customer locations, other DOGA locations, trade/industry shows and conferences and/or seminars as required.
- Professionally perform any other tasks required by the Managing Director and/or DOGA.
- Participate as a team member working closely with others in a positive environment.
- Be polite and courteous to clients and co-workers at all times.
_____________________________________________________________ Work experience requirements: Knowledge of Microsoft Office (Excel, Word, Outlook). Excellent written and oral communication skills. Skilled negotiator – strong quantitative abilities – detail oriented. Technical competence. Motivated, goal oriented and high level of initiative - carries out responsibilities with minimal direction.
Education requirements: Minimum undergraduate Degree (engineering preferred) and 5+ years of work experience in account management, sales, marketing and/or customer service. Minimum 5 years’ experience in automobile, bus/truck or off road market preferred.