Director, Product Management - Service Cloud

Company Info
Salesforce, Inc.
San Francisco, CA, United States

Phone: 415-901-7000
Web Site: https://www.salesforce.com/

Company Profile
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Title:

Director, Product Management - Service Cloud

Location:

Chicago, IL 

Job ID:

69988
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Job Description:

Salesforce.com seeks a Director, Product Management - Service Cloud at our Chicago, IL office. 1 position is available on this team. Job Duties: Develop and propose solution architecture and systems that include common call center infrastructure integration, back-office system integration, and workflow process definition. Collaborate and work effectively in the matrix organization, including AE field sales, SE service executives, and implementation partners. Execute enablement activities, including Webinars, Best Practices, and Knowledge Share. Work closely with Field Sales teams and Service Cloud Account Executives, their peers, and product management to deliver business solutions and establish client credibility and trust. Build and document system design policies and implement testing and troubleshooting to product suite as needed. Perform business requirements assessments for clients and deliver findings, discussing business needs with clients, including key pain points, proposed solutions for new products or expansion or modifications, and return on investment as applicable. Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Business Administration, Engineering, or a related quantitative discipline, and four (4) years of experience in the field of systems analysis or four (4) years of experience in the job offered OR Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Business Administration, Engineering, or a related quantitative discipline, and six (6) years of progressive experience in the field of systems analysis or six (6) years of experience in the job offered. Training will not be provided to applicants. Special Skills: (1) Computer Telephony Integration; (2) Java; (3) J2EE; (4) SQLServer Databases; (5) XML; (6) HTML; (7) JavaScript. Any suitable combination of education, training and/or experience is acceptable. Education, experience and criminal background checks will be conducted. Salary: $190,000.00 per annum. Hours: 40 hours per week M-F, 9:00 a.m. to 5:00 p.m. Interested applicants should send resumes to the following address: Recruitment and Employment Office, SALESFORCE.COM, Attn: Job Ref #: SAL31116, P.O. Box 56625, Atlanta, GA 30343.