Senior Signature Success Engineer - (Tier 2)

Company Info
Salesforce, Inc.
San Francisco, CA, United States

Phone: 415-901-7000
Web Site: https://www.salesforce.com/

Company Profile
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Title:

Senior Signature Success Engineer - (Tier 2)

Location:

Hillsboro, OR 

Job ID:

69641
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Job Description:

Salesforce.com seeks a Senior Signature Success Engineer - (Tier 2) at our Hillsboro, OR office located at 2035 NE Cornelius Pass, 97124. 1 position is available on this team. Job Duties: Manage visible, global and strategic, specific enterprise accounts and ensure highest levels of customer satisfaction with Signature Support. Attend, prepare and deliver quarterly success reviews with strategic customer stakeholders for assigned accounts complete with KPIs and 90-day plans. Serve as a Trusted Advisor, drive conversations with Salesforce Business Stakeholders. Manage the resolution of critical technical issues, ensuring prompt and complete resolution to technical challenges and business issues. Provide proactive support, leverage the Signature Support Technical team for deeper analysis, collaborate with the customer's account team to gain a deeper understanding of their technology roadmap, provide recommendations, and best practices to minimize potential service disruptions. Advocate for Signature Support customer's priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features. Serve as a Subject Matter Expert (SME) in providing Salesforce Support. Review, improve, and approve technical work; to guide others; and to mentor or teach. Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to enhance the quality and efficiency of customer support. Ability to orchestrate all Salesforce teams efforts to act as single point of contact for all post-sales support activities. Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and three (3) years of experience in the field of software engineering or program analysis or three (3) years of experience in the job offered OR Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and five (5) years of progressively responsible experience in the field of software engineering or program analysis or five (5) years of experience in the job offered. Training will not be provided to applicants. Special Skills: (1) JavaScript; (2) SQL; (3) REST; (4) SoapUI; (5) JSP; (6) Apex Data Loader; (7) Visualforce; (8) HTML; (9) Servlets; and (10) Salesforce.com Development. Any suitable combination of education, training and/or experience is acceptable. Education, experience and criminal background checks will be conducted. Salary: $142,626.00 per annum. Hours: 40 hours per week M-F, 9:00 a.m. to 5:00 p.m. Interested applicants should send resumes to the following address: Recruitment and Employment Office, SALESFORCE.COM, Attn: Job Ref #: SAL25696, P.O. Box 56625, Atlanta, GA 30343.