Technical Support Engineer Returnship at Cloudflare

Company Info
Path Forward
United States

Phone:
Web Site: www.pathforward.org

Company Profile
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Title:

Technical Support Engineer Returnship at Cloudflare

Location:

Austin, TX 

Job ID:

58410
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Job Description:

The Path Forward Return to Work program at Cloudflare is a 16 week paid returnship for experienced professionals returning to the workforce after taking time off for caregiving. The program is open to women and men who have at least 5 years of professional experience and have been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we welcome you to apply.

 At Cloudflare, we are excited to be part of the Path Forward program because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with other women and men transitioning back to the workforce. It also offers support through Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on caregiving transition back to the paid workforce.

Cloudflare offers flexibility that we know today’s workers need to be healthy and productive. During the Return to Work program, we offer returnees additional flexibility to make the on-ramp to paid work as smooth as possible.

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine’s Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!  

About the department

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What you'll do

Do you like solving complex problems? Are you an analytical thinker with a knack for non-linear logic? Do you enjoy interacting with people?

We are seeking a Technical Customer Support Engineer to join our team. You will work with our users on complicated technical support issues as well as the Technical Operations team that is responsible for running our global, distributed network. You will also build system security tools including writing web security firewall rules and build big data analytics tools. This is a position where you will learn the inner workings of Cloudflare's technology, while also getting to work directly with our customers. 

Examples of desirable skills, knowledge and experience

  • 2+ years of customer-facing technical support experience
  • Experience troubleshooting DNS and networking-related issues
  • Familiarity with Linux and web programming
  • Understanding of DNS and how the Internet works
  • Experience with Apache, Nginx, IIS, and other web servers
  • You live at the command line, and only use a GUI when you have no other choice
  • You know that a curl isn't necessarily related to weightlifting or an Olympic sport
  • Experience working in a support role where you thrived every time you resolved a ticket
  • Strong communication skills that allow you to be a bridge between customers and the engineering team

Bonus Points

  • B.S. in Computer Science or equivalent
  • Experience with PostgreSQL, MySQL, MS SQL, and other database servers
  • Experience with popular blogging platforms, forum software, and/or CRM software
  • Interest in web security
  • You have worked at a hosting company or a web development company