Lead Technical Support Engineer (REMOTE)

Company Info
Alora Associates, LLC
United States

Phone:
Web Site: www.alorasearch.com

Company Profile
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Title:

Lead Technical Support Engineer (REMOTE)

Job ID:

58237
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Job Description:

NO RELOCATION REQUIRED!!
Outstanding storage industry leader, significant funding received and exponential growth ahead!  Needs a very strong technical engineer for product support, escalations,  implementations and troubleshooting.  Unlimited career potential and early stage Stock Options!

WHAT WE NEED
  • BS or MS in Computer Science, Computer Engineering, Electrical Engineering preferred
  • 3+ years in customer-facing, pre-sale/post-sale positions working with complex IT solutions.
  • Enterprise IT infrastructure, networking, and storage space is required, along with a broad understanding of the enterprise software world.
  • File systems and scale-out NAS Implementation
  • In-depth knowledge and hands-on experience with NFS and high-performance computing.
  • Hands-on lab and hardware management experience.
  • 20% travel, Northeast US
  • Strong OS background in Linux / Windows (experienced sysadmin and up)
  • Networking knowledge: LAN/WAN, TCP/IP, Infiniband, etc.
  • NFS, S3, SMB, LDAP, DNS, NLM
  • Basic understanding of programming languages ,able to read code (in python or C / C++) and understand it.
  • Programming/scripting experience is required, python a plus
  • Protocols expert - expert-level knowledge of protocols mentioned in the previous section is a strong positive.
  • Familiar with containers, docker, k8s
  • Familiar with KVM / ESX OS and virtualization
  • Field experience - done active field support.
  • Storage (NAS) performance troubleshooting background + HPC environment.