Field Sales and Technical Support Engineer

Company Info
Thorlabs
Newton, NJ, United States

Phone: 9733003054
Web Site:

Company Profile
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Title:

Field Sales and Technical Support Engineer

Location:

Sterling, VA 

Job ID:

34450
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Job Description:

The Field Sales and Technical Support Engineer represents and sells our products to customers worldwide and will be responsible for the installation, service and repair of Thorlabs ultrafast lasers and laser tweezers. The candidate must have a solid understanding of optics, lasers, and electronics. Significant travel is required.

Essential Job Functions include the following, but are not limited to:

  • Sales:
    • Actively approaches customers
    • Recognizes and creates opportunities of sales through visits
    • Follow leads and able to close projects in a systematic, pragmatic and logical manner
    • Able to set realistic customer’s expectations to realize a returning customer base
    • Able to negotiate and close complex projects
    • Identifies opportunities in new markets and develop strategies on how to penetrate these markets
    • Gives market feedback and participates in the development of the next product generation
    • Attends major tradeshows to create additional customer contacts
    • Organizes and attends customer side demos
  • Technical Support:
    • Provides on-site instrument installation, maintenance and repair of hardware and software, including customer sites, tradeshows, and courses
    • Ensures a high level of customer satisfaction through timely installation and customer service response
    • Provides technical support for equipment issues via telephone and in person

Qualifications

Experience:

  • Hands-on experience aligning, maintaining and servicing optical equipment including lasers, and microscopes

Education:

  • MS in Engineering Technology, EE, Biomedical Science, Physics

Specialized Knowledge and Skills:

  • Ability to think and execute tasks independently
  • Is able to listen actively, to communicate clearly, to cope with conflicts and to initiate solutions
  • Is able to initiate communication, to summarize results, to drive processes
  • Is able to present technical materials to large variety of audiences at different knowledge levels
  • Lives by the Thorlabs philosophy of being the most appreciated problem solver for the customer’s application, i.e. they understand the application, are involved with technical support of the product lines for help, assess the return on invest of customer specific activities, react quickly and keep promises

 

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identify or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.