New report highlights key IT themes in AI, Cybersecurity and Superapps to advance digital transformation.
To help organizations prioritize their investments in information technology, IT consultant Insight Enterprise released its Trends Report 2023 earlier this month. The key trends include AI, cybersecurity, and superapps.
These trends create a checklist against which engineering companies can compare their digital transformation plans. This comparison may identify an opportunity that was overlooked during the initial planning.
Here’s a summary of Insight Enterprises’ IT trends:
AI automation based on the recent explosion of AI-driven large language models (LLM) is changing the capabilities of Internet search engines. Implementing AI automation will improve user experience through better personalization and self-serve capabilities.
Cybersecurity complexities will include responding to the growing threats of zombie APIs, supply chain security, and ransomware-as-a-service. These threats require new and more sophisticated defenses.
Related: Top 10 Cybersecurity Tips for Digital Transformation
Superapps are a technology trend for improving customer retention, supporting collaboration and introducing efficiencies to enhance business performance. A superapp consolidates distinct functionality like banking, shopping and search into one large app. While superapps are well-established in Asia, they will become more prevalent in the West.
Simplification is increasingly important as companies work across functional groups to regain clarity over demand, inventory and cost by focusing on purchasing, resourcing, and data sharing for better decision-making. While simplification, typically supported by digital transformation, is never easy, the rewards of reduced cost, improved quality and agility are substantial.
Workforce evolution discusses the importance of digital transformation and investment in technology to retain and attract talent. Organizations will support bring-your-own-device (BYOD), encourage hybrid working and redefine the office space to stay competitive. These initiatives will reduce employee churn.
“The beginning of this decade presented organizations with new challenges, causing changes to processes and a move to digitalization,” said Adrian Gregory, Insight EMEA President, in the company press release. “Organizations face higher inflation, soaring energy costs, global supply chain issues, and managing ever-tighter budgets. In 2023, technology will remain an important tool in decision-making to progress, innovate and deliver better customer outcomes.”
