PLM’s Role in Service: Hands On or Hands Off?

Analysts Jim Brown and Chad Jackson bring the heat in this no-holds-barred debate, this time on the role of PLM in managing a variety of service information including post-service configurations, service verification, planning and documentation as well as knowledge and procedures for field service. Where should the data reside? What’s the holy grail? Who has to eat a habanero?

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Jim Brown


The holy grail of digital product representation would include the "as maintained" configuration of highly engineered products, but that is not the reality of PLM systems today, especially considering how software-intensive today's products are.


Chad Jackson

Lifecycle Insights

PLM has a role to play wherever product data is used, but extending PLM beyond the data management of service validation and documentation is too far.


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